Client Services Coordinator (Contract Support)

Client Services Coordinator (Contract Support), Near Sevenoaks – Up to £35,000

Our client, a growing and well-established service-led organisation, is seeking a highly organised and customer-focused Contract Support professional to join their operations team. This is a key role acting as the link between clients, engineers, and technical managers, ensuring service contracts are delivered efficiently, compliantly, and with a client-first approach.

Working closely with a Contract Lead, you will play a vital role in the day-to-day delivery of service contracts, helping to provide a seamless, high-quality experience for clients across the group.

The Role

As Client Services Coordinator (Contract Support), you will be responsible for managing allocated service contracts, ensuring maintenance visits, repairs, and call-outs are scheduled and delivered in line with contractual SLAs. You will be proactive, detail-oriented, and confident communicating with both clients and internal teams to ensure issues are resolved quickly and professionally.

Key Responsibilities

• Proactively schedule PPM visits in line with contract requirements
• Prioritise and allocate incoming jobs based on urgency
• Manage client call-outs and ensure engineer attendance within SLA timeframes
• Coordinate repairs from start to finish, including parts ordering and supplier liaison
• Issue RAMS for all jobs and ensure timely submission to clients
• Carry out quality checks on engineer reports and submit to clients by agreed deadlines
• Maintain clear, professional communication with clients, especially during urgent situations
• Act as the internal client advocate, chasing updates and responses where required
• Track and manage client quote requests
• Ensure invoicing is completed accurately and promptly
• Maintain accurate records within the field service management system

Skills & Experience Required

• Previous experience in a contract support, scheduling, or client coordination role
• Experience within a field service, facilities, engineering, or contract-based environment is advantageous
• Strong organisational skills with excellent attention to detail

• Confident communicator with a strong customer service mindset

• Ability to prioritise workload and remain calm under pressure
• Proactive, solutions-focused, and able to take ownership of tasks
• Comfortable working collaboratively as part of a wider team

Desirable Experience

• Experience using FSM systems such as Joblogic, simPRO, or similar
• RAMS writing experience or IOSH training
• Background in facilities management, HVAC, or engineering services

Why Apply?

• Join a supportive and professional team
• Play a key role in delivering high-quality service to valued clients
• Opportunity to develop within a growing organisation
• Varied and fast-paced role where no two days are the same

If you’re organised, customer-focused, and thrive in a service-driven environment, we’d love to hear from you.

Contact us today to find out more about this exciting opportunity — we’d love to hear