Customer Service Assistant (Trainee)

Customer Service Assistant (Trainee) – Edenbridge

An exciting opportunity has arisen for a Customer Service Assistant (Trainee) to join an insurance provider based in Edenbridge . This role is ideal for someone looking to develop a long-term career in customer service and insurance.   .

This is a varied role with excellent career progression , including the potential to move into new business underwriting or account handling .

The Role

The successful candidate will support a dynamic operation underwriting insurance.

Key Responsibilities:

• Act as part of a dedicated Customer Service Team, delivering high-quality support to clients, brokers, internal teams, and industry professionals.
• Guide clients through the sales and completion process.
• Maintain accurate records, with a keen eye for detail.
• Communicate effectively over the phone and by email.
• Work towards achieving Cert CII professional qualification , supported by the employer.

Key Requirements:

• 5 GCSEs (or equivalent) with Grade B or above in Maths and English.
• Ability to work independently while supporting a team environment.
• Excellent written and verbal communication skills.
• Strong computer literacy, especially with Microsoft Office (Excel essential).
• High level of attention to detail and accuracy under pressure.
• A confident, personable, and hardworking individual with ambition and a desire to progress.

Benefits:

• Structured training programme with funded professional qualifications
• Clear path for career progression
• 25 days pro-rata annual leave plus bank holidays
• Pension scheme
• Life insurance
• Group personal accident cover
• Group life insurance
• Group income protection

This is a fantastic opportunity to launch or advance your career in a supportive, professional environment, with real prospects for growth, apply now for immediate consideration