Mailing & Fulfilment Supervisor

Mailing & Fulfilment Supervisor | Sevenoaks - £28,000 - £32,000 DOE

Are you a hands-on, detail-driven professional with a passion for logistics and fulfilment? We’re on the lookout for a proactive and experienced Mailing & Fulfilment Supervisor to join our client’s dynamic operations team.

In this pivotal role, you'll lead a small team and take ownership of delivering high-quality internal and external mailing and fulfilment services. With exciting opportunities to shape procedures and influence business growth, this is a fantastic step for someone looking to make their mark in a fast-paced environment.

What You’ll Be Doing:

• Lead, support, and supervise a team of permanent and temporary staff in daily mailing and fulfilment operations.
• Develop and implement best-practice procedures across fulfilment, working closely with internal account teams and clients.
• Stay up to date with Royal Mail/carrier regulations and tariffs to ensure compliance and cost-efficiency.
• Oversee data management tasks, including mail merging and document handling.
• Manage relationships with third-party mailing houses and suppliers to ensure seamless service delivery.
• Maintain quality control procedures to ensure exceptional client experiences.
• Prepare regular reports for management and support the invoicing process from quote to completion.
• Handle pricing and quoting responsibilities and provide account management support as needed.

What They’re Looking For:

• Minimum 2 years' experience in mailing, fulfilment, or logistics management, with team and supplier management.
• Proven ability to lead people and improve processes or projects.
• Solid experience with data management and reporting.
• Strong knowledge of quoting, pricing, and invoicing workflows.
• Excellent communication and interpersonal skills.
• Highly organised with a keen eye for detail.
• Proficient in Microsoft Word and Excel.
• Flexible, proactive, and able to adapt in a fast-moving environment.

Why Join?

This is a great opportunity to bring your operational expertise into a role where your ideas, efficiency, and leadership will make a real difference. You'll be joining a forward-thinking business that values initiative and continuous improvement.

Apply now for immediate consideration!