Customer Success (Relationship) Manager

Customer Success (Relationship) Manager, Swanley – £45,000 + Bonus

Exclusive role – recruiting on behalf of the UK’s market leader in property reporting services

Are you a driven, solutions-focused leader with experience in residential lettings, inventory, or property management? Do you thrive in fast-paced, high-volume environments and excel at building strong client relationships?

We are recruiting a Customer Success Manager for a market-leading property services business. In this pivotal role, you’ll oversee the end-to-end client journey, manage a high-performing operations team, and ensure exceptional service delivery across national accounts. You’ll also grow and support their affiliate network, manage complaints, and identify opportunities to expand services.

Key Responsibilities:

• Onboard and develop new clients
• Manage national accounts and affiliate network
• Lead, mentor, and develop a customer operations team
• Handle complaints and resolve day-to-day challenges
• Ensure quality control and process excellence
• Identify growth opportunities across client accounts

What They’re Looking For:

• Proven experience in residential lettings, inventory, or property management
• Strong team management and leadership experience
• Excellent relationship-building and communication skills
• Proactive, problem-solving mindset with attention to detail
• Experience in high-volume, service-driven environments
• Tech-savvy with experience of CRM or reporting systems
• Driver with your own vehicle

What’s in it for you:

Competitive salary and bonus structure

Private Medical Insurance

Pension

23 days holiday (increasing with length of service) + Bank Holidays

Free onsite parking

Monday to Friday 09:00 – 17:30 hrs

This is a fantastic opportunity for a customer-focused professional to take ownership of national accounts, lead a team, and play a key role in driving business success.