Client Relationship Manager (Contract Lead)

Client Relationship Manager (Contract Lead), Near Sevenoaks, up to £45,000

We are working with a well-established and growing service-based business near Sevenoaks who are looking to appoint an experienced Client Relationship Manager / Contract Lead. This is a fantastic opportunity for someone who enjoys owning key client relationships while remaining closely involved in day-to-day operational delivery.

This role would suit a confident account or contract professional who can balance hands-on service delivery with strategic client engagement, acting as a trusted advisor to high-value clients.

The Role

As Client Relationship Manager, you will be responsible for managing a portfolio of key clients, ensuring service excellence and long-term retention. You will work closely with internal teams to ensure contracts are delivered efficiently, on time, and to agreed service levels.

Key responsibilities include:

• Acting as the main point of contact for assigned clients
• Building strong, long-term client relationships through regular communication
• Overseeing and supporting day-to-day contract operations including job logging, scheduling, RAMS, PPMs, call-outs, invoicing, and customer tickets
• Handling escalated client issues and providing clear, solutions-focused responses
• Conducting regular client review calls and meetings
• Preparing and issuing monthly client performance reports
• Working closely with technical and sales teams to resolve issues and identify growth opportunities
• Supporting, mentoring, and guiding Contract Support team members

The Ideal Candidate

We are keen to speak with candidates who have:

• Proven experience in a client-facing, account management, or contract management role
• Experience within a service-led or field-based environment
• Strong knowledge of contract administration and SLA-driven service delivery
• Experience using field service management systems such as Joblogic, simPRO, or similar

 You will also be:

• A confident communicator with excellent relationship-building skills
• Proactive, organised, and client-focused
• Calm under pressure with strong problem-solving abilities
• Comfortable leading by example and supporting junior team members

Desirable (but not essential):

• Facilities management, HVAC, or engineering services background
• Experience managing key or strategic accounts

What’s on Offer

• Salary up to £45,000
• Clear development and progression opportunities
• Supportive leadership and structured onboarding
• A role with genuine ownership and visibility across the business

Contact us today to find out more about this exciting opportunity — we’d love to hear from you!

Apply now for immediate consideration!