Account Handler Assistant (Trainee) – Edenbridge, Kent

Account Handler Assistant (Trainee) – Edenbridge, Kent

An established and growing specialist insurance provider is seeking a motivated Account Handler Assistant (Trainee) to join their team in Edenbridge.

This is an excellent opportunity for someone looking to build a long-term career within the insurance industry. The company offers a supportive environment, structured training, and clear progression pathways into roles such as underwriting or account handling.

No prior insurance experience is required. This role would suit candidates with customer service or administrative experience, or those with an interest in construction or property.

The Role

The successful candidate will join a busy and collaborative office, providing support to clients throughout their insurance journey.

Working as part of a team, they will play a key role in progressing insurance requirements from initial enquiry through to completion, ensuring a high level of service at every stage.

This is a varied and hands-on role, with full training provided and the opportunity to gain professional qualifications (Cert CII), fully supported by the employer.

Key Responsibilities

• Supporting clients, brokers, and colleagues throughout the insurance process
• Assisting with new business enquiries and policy progression
• Preparing and issuing insurance documentation
• Maintaining accurate records and case files
• Communicating effectively via phone and email
• Attending industry trade shows across the UK on occasion

About the Candidate

The ideal candidate will demonstrate:

• Strong written and verbal communication skills
• Excellent attention to detail and organisational ability
• Confidence working independently and as part of a team
• Good IT skills, including Microsoft Office (particularly Excel)
• A proactive attitude and willingness to learn

Requirements:

• Minimum of 5 GCSEs (or equivalent), including Maths and English (Grade B/6 or above preferred)

This role would suit a confident, personable, and hardworking individual looking to develop within a professional and supportive environment.

Benefits

• Structured training programme, including support towards Cert CII qualifications
• Clear career progression opportunities
• 25 days’ holiday plus bank holidays
• Contributory pension scheme (4% employer / 4% employee)
• Group personal accident cover
• Group life insurance
• Group income protection

Apply now for immediate consideration.