Facilities Helpdesk Manager

Excellent Career Opportunity!! Highly established company with a people-focused culture!!

Facilities Helpdesk Manager

• Will you thrive in team management position, responsible for leadership, coaching, escalations and system/process management?

•         Can you access offices in East Grinstead, with hybrid working options following successful probation?

• Would you like to join an esteemed employer, with an outstanding working environment, company culture, and employee benefits?

If yes…read on and apply today!

Rare Opportunity – that will see you join an award-winning company with an impressive national and international service delivery reach.

In this role, you will play a key part in the leadership and development of a central scheduling and operations team.

Duties might include:-

-              Leading a team of eight Operational Coordinators, to meet all SLAs and quality objectives for complex multi-site operations, including one-to-ones, training, performance monitoring, coaching and development, and recruitment.  

-              Allocating,  tracking and overseeing the works completed, ensuring consistency, compliance and efficiency

-              Review and improve internal processes in order to increase efficient and strengthen administrative practices

-              Acting as an escalation point for the team and clients.

-              Liaising with and overseeing a network of subcontractor relationships

-              Ensure all compliance and safety documentation meet required standards

-              Review training strategies, KPIs and conduct progress meetings

-              Oversee all commercial and technical paperwork for projects

-              Input to business strategy

Salary up to £40,000

Modern working environment in East Grinstead, with transport links and parking

Hybrid working after probation

Excellent employee benefits

-              Experience in managing an office-based team, preferably within operations, scheduling, construction or project-based environments

-              Quick learner with the ability to pick up new systems and processes

Fantastic, modern and welcoming company working within an exciting and vibrant industry; a true emphasis on inclusivity and work life balance!!!

This is a perfect chance to move into a key role; working closely with all internal teams, to take ownership of nationwide projects, and build upon your experience in operational management and team leadership!

If you have experience of managing an office based team (5-10x) in facilities, operations, maintenance, or similar; this role could suit you!

If you want to lead people, improve systems and have a visible impact on how a large, multi-site operation runs, this is not to be missed!

Apply with your CV now for immediate consideration or call Tabby at Recruitment Solutions Tunbridge Wells!!