Customer Services Supervisor

Great Role. Established and thriving company. Apply today.

Have you experience leading or running a small team in administration, customer service, sales support or operations?

Are you organised, proactive and looking for a lead-from-the-front role, with impact, influence and a positive team culture?

Do you want to work locally to Tonbridge (parking & transport links!) in a full time Mon-Fri role?

If yes, apply today for immediate consideration.

Fantastic & Rare opportunity – Join a busy and growing local company in a Leadership/Management Role!!

In this role, you will be part of a leading nationally-trading company with award-winning products and a genuine, people-driven culture!

Reporting to Senior Management, you would take responsibility for leading and overseeing the successful performance of a small team, being tasked with maximising smooth operating efficiency, customer experience and process improvement.

You will work at the heart of the company, bringing people and departments together, supporting sales, solving problems and ensuring customers receive a quality service throughout.

You will have the chance to influence how the team operates, make your own mark and introduce ideas that make a genuine difference and strive towards growth and success.

Duties include:
Leading and supporting the team, being the first point of contact for internal queries and an escalation point for customers
Planning and distributing workload amongst a small team- setting objectives, providing coaching, guidance and performance management
Handling key customer account enquiries as a lead point of contact
Conducting one-to-ones, reviews and delivering training
Providing customers with bespoke quotes, technical information, order updates or after sales support
Quote and order processing, invoice administration
Seeking opportunity for upselling and cross selling
Overseeing budget allocation, measurement and reporting
Producing KPI reports and strategic ideas for business and team development
Managing the CRM system and internal process documents

Mon-Fri 37,5 hrs

Great office environment based near to Tonbridge, (accessible easily by car, train or bus!!)

Brand new vacancy – ready for interviewing now; and an immediate or post-Christmas start!

Salary £30,000-£38,000

Welcoming company feel – where your ideas will be valued and input recognised

Benefits

Company bonus

If you are looking for a role to harness your organisation and service delivery skills, enjoy taking on responsibility and want to be part of a company for the long-term – this is THE role for you.

Ideally, you will bring experience leading or managing a small team, a proactive approach and good ability for coaching, training, process improvement, and customer experience!

If this sounds like you, apply through Indeed with your CV for immediate consideration by Tabby at Recruitment Solutions Tunbridge Wells.