Technical Claims Handler (Property)

TAKE YOUR PROPERTY CLAIMS CAREER TO THE NEXT LEVEL

Ready to develop your technical expertise and take the next step in your insurance career?

This is an excellent opportunity to join a highly regarded, well-established insurance provider with a nationwide reputation for exceptional customer service and a genuine commitment to developing its people.

This is a fabulous, rapidly growing company who are looking to recruit within its friendly and welcoming team in Edenbridge.

As a Technical Claims Handler, you'll take ownership of a caseload of latent defect insurance claims, build valuable technical knowledge and work alongside a wide network of insurance and property professionals.

THE ROLE

- Managing a caseload of claims in line with internal procedures and service standards

- Handling First Notification of Loss (FNOL) and ensuring claims are acknowledged promptly

- Carrying out initial investigations and gathering relevant evidence

- Liaising with insurers, loss adjusters, brokers and other professionals to support informed referrals

- Assessing policy coverage and ensuring fair, consistent claims decisions

- Working closely with internal departments to deliver a seamless customer journey

- Providing timely updates and reports to management and stakeholders

- Maintaining regulatory compliance, including FCA standards and Customer Duty principles

INVEST IN YOUR EXPERTISE

Professional development is a priority within this business. You'll benefit from ongoing insurance and construction-related training, with support to pursue recognised industry qualifications, including CII and CILA.

It's an opportunity to strengthen your technical knowledge, broaden your experience and build a long-term career within the insurance sector.

ABOUT YOU

You'll already have a solid foundation in property claims and be ready to take your technical knowledge further.

Ideally, you'll have:

- At least 3 years of claims handling experience within property insurance or a similar environment, such as loss adjusting

- Progress towards, or completion of, CII or CILA qualifications

- An understanding of latent defect insurance or property claims

- Experience working within an FCA-regulated environment

- Excellent written and verbal communication skills

- Strong negotiation and influencing abilities

- Confident IT skills, particularly Microsoft Office, with strong Excel capability

- Excellent attention to detail and the ability to prioritise under pressure

- A customer-first mindset combined with commercial awareness

WHAT'S ON OFFER?

- £28,000-£30,000 annual salary

- Full-time, permanent position

- 25 days of annual leave plus bank holidays

- Contributory pension (4% employer / 4% employee)

- Group Personal Accident Cover

- Group Life Insurance

- Group Income Protection

- Genuine career progression opportunities

- Ongoing professional development and support towards industry qualifications

READY FOR YOUR NEXT CAREER MOVE?

If you have property claims experience and want to develop your technical expertise within an established insurance provider that actively invests in its people, this could be an excellent opportunity.

Don't miss out!! Apply now to be immediately considered for an interview!