Customer Care Manager

*Interviews Now : Rare Career Move Opportunity Locally!! *

Are you an experienced manager with a passion for developing people, and for delivering outstanding customer experiences?

Will you thrive in a role with genuine impact on an organisation, it’s people, customers, and processes?

Would you like to work locally to Tonbridge (modern office environment, with transport links and parking!)?

If yes…. Then apply now with your CV for immediate consideration or call Reece in our Tunbridge Wells offices to find out more.

Brand new permanent vacancy – for someone to join and lead the Customer Care function of an award-winning company.

You will work closely with Directors to plan and execute a full Customer Care strategy, including :-

• Team Management – recruitment, training & development, workload management
• Escalated Customer Service – conducting customer account and budget reviews, meetings, complaint investigation and resolution
• Process Improvement – identifying, mapping and developing process improvements to systems and databases
• Management Reporting – producing performance and budget reports, working with MD to drive change
• Supplier Liaison – reviewing contracts, and managing budget spend, meetings
• Ad hoc projects

£50-60,000

Great Tonbridge location – with parking and transport links

Modern office environment

Full Time Mon-Fri role

This would be an ideal opportunity for someone working in London or further afield to migrate their career locally; or indeed someone working a similar level role locally seeking a new career challenge.

For success with this role, applicants should have previous team / people management experience, and should be based within reasonable commute to Tonbridge.

Apply with your CV or better, call Reece Singh in our Tunbridge Wells offices to discuss